Meet The Team at 3D-lipo Ltd!

Hello, my name is Roy Cowley, and I am the founder and Managing Director of 3D-lipo Ltd. I established the 3D Brand in 2010, with a clear vision to bring a device that was fundamentally different to the market.

I have previously been a distributor in the UK for a number of various high profile companies, such as Crystal Clear & Bio Therapeutic, responsible for the launch of these products to the UK market, becoming a well-known figure in the beauty and aesthetics industries. During this period of over 20 years’ experience, I underwent research into the different equipment offerings on the market that were available at the time. I suddenly realised that there were many devices offering standalone technologies such as cryolipolysis or radio-frequency, however their limitations frustrated me due to the fact that there is no one fix for all. No one technology, or trend, could provide a total solution to fat reduction, cellulite and skin tightening, for example a client looking for inch loss and skin tightening post pregnancy, could not achieve this from a single technology treatment. I realised that no- one technology could treat multiple indications for the face and body. After identifying this gap in the market, for a multi-technology platform device to treat a multitude of face and body indications, 3D-lipo was born!

I had to pool all of my knowledge together from several years in the industry, learning from past experience to ensure that the concept was spot on. I set up my own manufacturing company with the aim of developing effective non-surgical technology for the face and body at an affordable cost to clients. I designed a multi-technology platform with the aim of providing the best possible patient outcomes, whilst ensuring that the concept was affordable for both the clinic and the client. The philosophy was always to be able to treat the ‘whole problem’ by adopting a three dimensional approach to initially treat fat reduction, skin tightening and cellulite, hence the name of the company.

It was always crucial to me that when developing technology that it not only performs but that it stood out from the crowd which not only provided my organisation with an edge, but also our clients in a non-competitive market place. It was also vital that the price of any device was such that our clients make money from day one. In addition to the advantages of having a multi-technology platform, myself and my team pride ourselves on unpresented client support, by raising brand awareness on a national scales and promoting our USP’s. We provide unrivalled national PR and advertising support, to ensure that we are driving clients directly through the doors of our clinics. No other equipment manufacturer in the industry provides such an unpresented level of client support.

Due to the vast success of 3D-lipo, our first machine developed to treat fat reduction, skin tightening & cellulite, adopting the ‘Power of Three’  the 3 dimensional philosophy has been used to develop a new result driven laser range including tattoo removal, laser hair removal and vaginal rejuvenation. My aim with any launch is to introduce affordability without compromising on the quality of the technology!

On a day to day basis, as Managing Director at 3D-lipo Ltd, I am constantly working to innovate and drive the company forward whilst working on new initiatives to support our clients. I am extremely proud of the company that myself and my team have created, offering result driven, high specification capital equipment, at an affordable price to our clients.

3D-lipo has achieved awards for ‘Best Treatment’, ‘Best British Based Manufacturer’ and ‘Best Equipment Supplier’ in the prestigious aesthetics awards, as well as being actively endorsed by numerous celebrities, doctors and surgeons. 3D-lipo is now available in over 800 clinics throughout the UK, as well as having a vast network of international distributors.

I am honoured to be recognised as one of the top 50 industry influencers by Professional beauty magazine for my contribution to the beauty and aesthetics industries.

I joined 3D-lipo Ltd, having previously worked as Operations Director with a leading global ophthalmic lens manufacturer. As Head of Operations, I am using my wealth of experience to support the Managing Director, Roy Cowley, in driving 3D-lipo forward, through the implementation of ISO 13485 medical device certification, into the company’s next phase of development, whilst ensuring the smooth running of all business operations and implementing best practices to provide highest levels of client satisfaction. My current areas of responsibility include Sales, Customer Services, Engineering and After Sales Support. My role includes input into the strategic planning and business planning for the organisation to ensure we continue to offer the most up to date and cost attractive equipment and support to remain a market leader. I have immersed myself into the all operational aspects of this exciting and dynamic brand, working to help the business to reach new heights, whilst ensuring the best possible client journey throughout, and ongoing support and service from our team of professionals.

At 3D-lipo Ltd we’re proud to announce that we have recently appointed ISO Co-Ordinator, Aimee Downing to guide our ever-expanding company through the changes recommended to meet the requirements of the medical device regulations and ISO 13485. Aimee has a strong background in engineering with rail companies management systems and has already been working closely with the 3D-lipo team to ensure the processes and quality management systems are in place ahead of the upcoming visit from an ISO Auditor. Aimee will be training our staff and auditing our processes to make them ready for the (CE) Notified Body audits which are necessary to prove conformity and allow us to comply with the regulations for selling medical devices in the UK and Europe. By aligning ourselves with the medical device regulations and ISO 13485, which must be cemented by May 2020, we are ensuring that 3D-lipo will remain a robust organisation and market leaders within the beauty and aesthetics industry. Aimee says “The introduction of ISO 13485 and the Medical Device Regulations offers a huge opportunity for 3D-lipo to change the structures of the business and cement our place as a market leader in the aesthetics industry. I am excited to be part of this evolution and bringing my diverse skills to help the 3D team to achieve this. Quality is important for every business and requires both individual contribution and strong team culture in order to achieve the end goal.

Scott has recently joined 3D-lipo Ltd as National Sales Manager. Scott has over 15 years’ experience within the Medical Devices market place and with Dermatological capital equipment. His role at 3D-lipo includes developing and implementing effective sales strategies, liaising with the Marketing Department to develop strategic sales plans, developing and maintaining industry knowledge, whilst also managing our team of Business Development Managers.

Hello, my name is Emma, and I am a business development Manager here at 3D-lipo Ltd. I have recently joined the team at 3D-lipo and I cover the North of England. My previous experience includes carrying out advanced medical grade aesthetic treatments using 3D-lipo, amongst other devices and delivering extensive training in the use of medical grade aesthetic systems to doctors, nurses, clinic owners and therapists. This experience has put me in the perfect position to work with 3D-lipo clinic owners in providing machine demonstrations, offering protocol advice and assisting in the growth of 3D-lipo clinics.

As your Business Development Manager, I am available for dedicated appointments to discuss and evaluate how you can maximise client demand, discuss how to enhance your clinic’s presence within your local area, and increase lead generation. As well as this, I can help you to benefit from exclusive updates and insights into all of the latest from 3D-lipo Ltd. I am available to provide on-site support and I’m always on hand to discuss your clinic’s requirements.

My name is Lydia. Having joined the 3D-lipo team as a Business Development Manager, I will be focusing on developing working relationships with our 3D-lipo clinics in the South and West of the country. With over 7 years in the beauty & aesthetics industries, and having worked in previous roles as a Beauty Therapist, Salon Manager and Business Development Manager, my experiences make me the ideal support contact when it comes to offering advice to fellow Beauty Therapists and Salon Owners.

As your Business Development Manager, I am available for dedicated appointments to discuss and evaluate how you can maximise client demand, discuss how to enhance your clinic’s presence within your local area, and increase lead generation. As well as this, I can help you to benefit from exclusive updates and insights into all of the latest from 3D-lipo Ltd. I am available to provide on-site support and I’m always on hand to discuss your clinic’s requirements.

Hello, my name is Dipa and I am a Business Development Manager here at 3D-lipo Ltd. Having previously owned an award-winning salon for 18 years and 32 years in the industry, I decided to join 3D-lipo Ltd as a Business Development Manager, to help offer support and advice to 3D-lipo clinics in the South and East of the country. I will be on hand to assist clinic owners to grow and expand their businesses using a wide range of knowledge and salon management skills.

As your Business Development Manager, I am available for dedicated appointments to discuss and evaluate how you can maximise client demand, discuss how to enhance your clinic’s presence within your local area, and increase lead generation. As well as this, I can help you to benefit from exclusive updates and insights into all of the latest from 3D-lipo Ltd. I am available to provide on-site support and I’m always on hand to discuss your clinic’s requirements.

Hello, my name is Ros and I am Customer Services Manager at 3D-lipo Ltd. Having worked with the company for around 15 years, and seeing the development of 3D Lipo Ltd from inception, I am not only responsible for customer services but help oversee all aspects relating to customer accounts. This can encompass everything from the machines delivery, product orders, training queries and maintenance.  I work closely with each department looking at development and progression of the customer service experience.

Hello, my name is Scott and I am Customer Services Manager at 3D-lipo Ltd. I am responsible for managing our customer services department to ensure that our clients are offered full support with any enquiries, and that any queries are dealt with efficiently to the satisfaction of the customer. I am not only responsible for customer services but help oversee all aspects relating to customer accounts. This can encompass everything from the machines delivery, product orders, training queries and maintenance. As a company, we are passionate about ensuring that our clients are thoroughly supported throughout their journey with 3D-lipo, and we are always happy to help with over the phone queries in addition to email enquiries.

I am always happy to advise and assist our clients with any queries they may have either over the phone or via email at any point during their 3D-lipo journey. I always aim to provide the highest standard of customer service, ensuring that any potential issues are dealt with efficiently and to the satisfaction of our clients. If you need assistance, myself and our customer services department are on hand to assist.

My name is Beki and I am a member of our customer service team, I am always happy to help our clients. I am on hand to assist with general over the phone queries, mainly responsible for taking, processing and taking payments for consumable orders. Once your order has been placed, I liaise with the warehouse to ensure that your parcels are packaged and dispatched on time and that your customer account details are fully up to date on file. Other duties I am responsible for include tracking of orders, and managing stock, whilst also taking customer queries, in which I liaise with other departments to get resolved efficiently. I pride myself on fantastic customer service, working with customers to ensure an efficient experience whilst maintaining a friendly and professional manner throughout.

Hello, my name is Dom and I am the sales support coordinator for 3D-Lipo Ltd. I spend the majority of my days on to phone to prospective customers both new and old to make sure they have received their quotes and supporting information requested, and to get a better understanding of how we as a brand can help support their business in the future. I enjoy getting to know our customers and their product requirements and give advice on what could work for them. I work closely with both the National Sales Manager and Business Development Managers to ensure that if any of our customers require further information, they reach out directly to offer any advice or suggestions to support their future plans.

Hello, my name is Jackie and I am your main point of contact throughout the purchase of your equipment, and will guide you smoothly from the point of enquiry, right through to taking delivery of your machine. At the point of enquiry, I am the lady to send you further information including a quotation upon request, and will guide you through the sales process, ensuring a smooth journey throughout. Following your purchase of 3D-lipo equipment, I am responsible for contacting you to arrange finance of our equipment, facilitate booking in your training, and arranging a convenient delivery date and time. I will be in regular contact with you at the start of your ‘3D journey’ to ensure that you have all the required documentation and relevant paperwork, and support. Upon completion of training, I will issue your certificates and ensure that you have all the required training paperwork to get started with your treatments!

Hello, my Name is Joanne and I am Head of Education (UK and International) at 3D-lipo Ltd. I am responsible for developing, writing, and delivering the training programs for our 3D-lipo face and body equipment range. I have been working in the industry for over 30 years, with over 25 years’ experience in training clinic owners on our equipment, and developing treatment protocols and training programs. I am responsible for managing our training department to ensure that every protocol is kept up to date and that training is monitored and kept consistent to a high standard, delivered in a professional manner to our clients. I am also available in head office to answer any treatment queries via email or over the phone, often working with our clinic owners to advise on dealing with any contraindications or adverse events. I work closely with the Business Development Managers (UK and International) to facilitate trainings for our new clients, in addition to developing new training protocols and specialist training days for our existing clients. I also play a large role in product research and development for the company when launching new products and devices to the market. Our training and education department has expanded over the past couple of years, so I am now mainly office based to manage our team of trainers, allowing me to dedicate more time to develop the department and to help answer queries from our clinics. I am always on hand to advise with treatment queries and happy to help.

Hello, my name is Eliz and I am the facial specialist trainer at 3D-lipo Ltd. My job role at 3D- lipo Ltd is to carry out the training for the 3D-ultimate and 3D-skintech machines at head office. I have been in the beauty & aesthetics industry for 19 years and have extensive experience in the beauty business, having had my own salon for 10 years and my own IPL distribution and training company for 7 years, which enabled me to work throughout the UK and Ireland. I also have my clinic ‘The Cabin’ that I run from home, using the machines to treat clients on a day to day basis outside of my training role. This gives me great opportunity to witness the great results first hand. I am the facial specialist at 3D, and I thrive on teaching new clients about our fantastic result driven treatments and skincare products, and am always happy to help with continued support for our ongoing treatment operators. Working with 3D-lipo Ltd has also given me many exciting opportunities to travel as I work our distributors to deliver training to their teams overseas. I always enjoy meeting our new clinic owners on training every week, and love hearing about our existing client’s success stories with 3D-lipo!

Hello, my name is Nicola and I am one of the trainers for 3D-lipo Ltd, I deliver weekly training sessions for our clinic owners at our head office, in addition to providing ongoing refresher training dates for support our existing clients. I also work alongside our international clients to cater for any overseas training, which has provided me with many exciting opportunities to work with our international distributors in countries such as Pakistan and Vietnam. In addition to my role at head office, I have my own clinic in Leicestershire, ‘Beaute’ Skin Clinic, in which I offer 3D-lipo face and body treatments as part of my treatment menu. This gives me the platform to work closely with my clients and see the progress with their results, whilst helping me to develop my own treatment protocols which I can use to advise other clinic owners in training. I am very passionate about the 3D brand and love my role at head office, I always look forward to meeting our new clinic owners and help them on their way with their 3D-lipo journey.

Hi, my name is Lee and I am the Head of the Engineering Department at 3D-lipo Ltd. I am responsible for managing our team of both office based and offsite engineers at head office. I work closely with our engineers to coordinate and manage their work, ensuring that as a department, we are always available and on hand to assist, diagnose and solve any technical queries for our customers. We are always here to assist over the phone, to diagnose any technical issues, and determine whether the query requires an engineer call out, in which case will endeavour to provide an engineer call out within a quick turnaround time at the convenience of the clinic owner. I am responsible for preparing and thoroughly testing all new equipment before our machines are dispatched to the customers, in addition to carrying out safety and risk assessments on all of our equipment. I also work with our overseas distributors to train their engineering departments and work closely with them on an ongoing basis to support our international clients. Myself and my department are always more than happy to help our clients where we can to solve any technical queries.

Hello, my name is Louis and I am a Senior Service Engineer for 3D-lipo Ltd. I work closely with our clients to ensure that any technical queries are dealt with efficiently and rectified within a quick turnaround time to the satisfaction of the customer. This involves going out into the field and visiting our client’s clinics to carry out any necessary repairs to customer’s equipment. I also ensure that the client’s machines are serviced, in addition to testing the machines to ensure they achieve optimal results. When I am not out in the field, I am based at our technical facility at head office where I work closely with our engineering department to upgrade our machines to latest specifications in addition to contributing to the development of our technologies.

Callum has recently joined 3D-lipo Ltd as Engineer. Callum joins our team of highly qualified engineers, to support our clinics with any technical queries, ensuring that they are dealt with effectively. Callum will be working alongside our Senior Engineers, to diagnose and rectify machine queries, he will also be responsible for visiting our clinics where required, to provide technical call outs and support to our clinic owners.

Hi, I’m Jack and I am your point of contact for any technical support here at 3D-lipo Ltd. My key responsibilities include troubleshooting and diagnosing any potential issues with our hand pieces and offering my full support to our clients with technical issues regarding any of our industry-leading machines, equipment and consumables. I spend the majority of my days speaking to our clients over the phone to recommended suitable services which could benefit them, and to educate clients about the various services that we offer as a company. I strive to maintain and build relationships with our clients, to get to know them well and understand where we as a company can offer further support. As a client I think it’s paramount to know that you always have our support on offer and I am always available on the phone as your point of contact to help direct any queries.

Hello, my name is Pete and my Job at 3D-lipo Ltd is to make sure that your machine is delivered safely and promptly at your allocated delivery date and time. I am often travelling up and down the country to client’s clinics across the United Kingdom delivering and installing their brand-new machines, meeting lots of new 3D-lipo clinic owners each day. Upon delivery, I will guide you through the set-up process of the machine upon installation, and run through a general demonstration with each client to showcase the functions running on the machine, whilst ensuring that the client is 100% happy with their delivery. I pride myself on great customer service, ensuring that each client receives a positive and welcoming experience at the start of their journey with 3D-lipo!

Hello, my name is Mac, and I am the Warehouse Manager at 3D-lipo Ltd. I started with 3D-lipo Ltd as a warehouse operative over 4 years ago and have progressed to my current position through hands on experience and extensive training within the company. I oversea the day to day processes in the warehouse in addition to being responsible for preparing and servicing our client’s machines ready for delivery. I work alongside the engineering department to assist with hand piece and machine maintenance queries, helping to solve any queries that our clients may have. I am always here to help work with various departments to assist with customer queries in regards to consumable orders, hand pieces and maintenance.

Hello, my name is Phoebe, and I am the Marketing & Events Manager here at 3D-lipo. I have worked for the company for over 6 years, progressing to my current role, in which I am responsible for managing and directing our marketing department to create seasonal campaigns and promotions, with the aim of increasing brand awareness for 3D-lipo Ltd both in the industry and on a national scale.

As well as creating brand awareness for 3D-lipo Ltd through advertising, my team and I heavily support our clinic owners with marketing materials and advice. Our ultimate aim throughout our work is to support our clinic owners in helping to promote their 3D treatments! We do this by working with our designers to create new marketing collateral and POS items, as well as reviewing the marketing support on offer to create new support initiatives such as Facebook support groups, marketing download area, and website clinic finder. I work closely alongside our team of Business Development Managers to provide them with support materials and latest offers that they can filter out to our clients, whilst also directing regular communications to our client database to keep our existing clients up to date with the latest updates from the world of 3D! A large proportion of my time is also spent working with our designers to create POS items such as brochures and leaflets to further support our clients in promoting their treatments.

Part of my role involves planning & organizing trade exhibitions, in addition product launch events to showcase our latest equipment ranges to clients. I work closely with trade magazines to secure and write editorial features on all of our treatments and product ranges, whilst also working to design and brief special projects.

In addition to my role at 3D-lipo head office, I am the Marketing Director of our flagship clinic: 3D-lipo Leamington Spa. My role here involves designing package treatments, offers, and monthly promotions as well as developing in house marketing incentives, and reviewing the client journey. Myself and the team at 3D-lipo Leamington Spa were delighted to be awarded ‘Best Town Centre Business’ in the 1st year of being open, in the Pride of Warwickshire Awards.

Throughout the past 2 years of the clinic opening, it has really provided me with the opportunity to gain a fuller understanding from a clinic owner’s perspective as to what marketing and advertising really does work to help get those clients through the doors, in addition to appreciating what support is required from us as manufacturer to help promote you as a clinic promote your result driven 3D treatments effectively.

If you require any marketing assistance or advice, myself and my colleague Shannon are always more than happy to help.

Hello, my name is Shannon and I am the Marketing Coordinator for 3D-lipo. Previously I have worked for Digital Marketing and PR Agencies but decided that it was time to move in-house to work for a company that I can be passionate about and really get to know and understand the product offering. Working for agencies has allowed me to gain experience in a range of digital and traditional marketing areas including SEO, Google AdWords and PR, but I particularly enjoy working with social media advertising campaigns. My role at 3D-Lipo has given me the opportunity to learn about all of the products and services offered by the company as well as helping to raise awareness of new and upcoming machines. My role entails a range of responsibilities covering email marketing, social media, PR and much more – there’s never a dull day at 3D-lipo!

Hi! My name is Helen King. I am relatively new to the company – but bring a wealth of design knowledge with me. My role sits within the Marketing team. I am responsible for our Brand Identity, and all creative work across digital and printed formats. With more than 25 years’ experience in the creative field, I have worked both client- and agency-side for brands such as Scania, Tesco, B&Q, Virgin Trains, Mercedes-Benz, Microsoft and GCHQ. Projects have spanned brand and identity, corporate and marketing communications, conceptual thinking and strategy, events and customer experience. I am passionate about creating inspiring, engaging and informative design which truly connects with the audience to help boost our marketing support on offer – and I can’t wait to get started on some of the exciting projects coming up this year with the 3D-lipo team!

Hello, my name is Jack, and I am an accounts assistant at 3D-lipo. My job role is to work closely with my colleagues in the accounts department, to support with administration duties, payment transactions and spreadsheets. I often liaise with our clients over the phone to offer support in regards to warrantee package payments as well as communicating with clients to provide gentle reminders of payments due to the company. I enjoy dealing with our clients and I am always available over the phone to offer accounts support and assist with client queries.